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Salesforce Consulting Service Market Demand Outlook to 2034 | Trends & Growth Forecast

  • Writer: Pallavi Garudkar
    Pallavi Garudkar
  • 2 days ago
  • 3 min read

According to FOrutne Business Insights the global salesforce consulting service market size was valued at USD 20.93 billion in 2025 and is projected to grow from USD 23.99 billion in 2026 to USD 71.49 billion by 2034, exhibiting a CAGR of 14.60% during the forecast period. North America dominated the global market with a share of 33.60% in 2025. The Salesforce Consulting Service Market encompasses professional services focused on the implementation, customization, integration, optimization, and ongoing management of Salesforce platforms. These services are delivered by certified consulting partners and technology providers to help organizations maximize the value of Salesforce solutions across sales, service, marketing, analytics, and customer engagement functions.

The market is driven by the growing adoption of cloud-based CRM platforms, increasing digital transformation initiatives, and the need for tailored Salesforce deployments aligned with specific business objectives across industries.

Market Drivers

  • Rising CRM Adoption: Enterprises are investing heavily in Salesforce platforms to improve customer engagement, sales efficiency, and data-driven decision-making.

  • Digital Transformation Initiatives: Organizations across industries are modernizing business processes, fueling demand for expert Salesforce consulting services.

  • Growing Cloud Penetration: Cloud-first strategies increase the need for consulting support related to migration, integration, and system optimization.

  • Platform Complexity: Continuous expansion of Salesforce offerings increases reliance on specialized consulting expertise.

Market Restraints

  • High Implementation Costs: Comprehensive Salesforce consulting services can be expensive, particularly for small and mid-sized enterprises.

  • Skill Availability Issues: Shortage of highly skilled and certified Salesforce professionals may impact project timelines and costs.

Market Segmentation Analysis

By Service Type

  • Implementation & Integration Services

  • Advisory & Strategy Consulting

  • Customization & Development

  • Managed Services & Support

By Deployment

  • Cloud-based

  • On-premises / Hybrid

By Industry Vertical

  • BFSI

  • IT & Telecom

  • Retail & E-commerce

  • Healthcare

  • Manufacturing

  • Energy & Utilities

  • Others

Regional Insights

  • North America holds the largest market share due to high Salesforce adoption, strong IT infrastructure, and presence of major consulting firms.

  • Europe shows steady growth supported by enterprise CRM modernization and regulatory-driven digital initiatives.

  • Asia Pacific is expected to witness the fastest growth, driven by rapid digitalization, expanding enterprise base, and increasing cloud adoption.

  • Latin America and the Middle East & Africa are emerging markets with rising demand for Salesforce consulting services.

Competitive Landscape

The Salesforce Consulting Service Market is competitive, with global IT consulting firms and specialized Salesforce partners actively expanding service portfolios through acquisitions, partnerships, and capability enhancements.

Key Players:

  • Accenture (Ireland)

  • Capgemini SE (France)

  • Cognizant (U.S.)

  • Reply S.p.A. (Italy)

  • Infosys Limited (India)

  • International Business Machines Corporation (IBM) (U.S.)

  • adesso SE (Germany)

  • Deloitte Touche Tohmatsu Limited (DTTL) (U.K.)

Key Industry Development:

  • March 2024: Capgemini SE signed a 12-year partnership agreement with TenneT, a grid operator serving over 42 million end-users across the Netherlands and parts of Germany. Through this partnership, Capgemini will offer advisory and consulting services to TenneT and augment its cloud transformation journey.

  • February 2024: adesso SE announced the opening of the new office in Koblenz, a German state of Rhineland-Palatinate. This expansion is aimed at increasing the presence in the domestic market as well as proximity to current as well as potential businesses.

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